Frequently Asked Questions
Are you open all year round? What times?
Yes we are open 362 days a year, 7 days a week , 9am - 5pm We close on the 24th, 25th & 26th December. In the Summer we are open every Friday and Saturday evening also
Is there parking?
Yes there is free parking for our customers in the Cafe car parking spaces. The larger car park is a privately owned separate pay and display on an hourly or all day basis.
Is there level access onto the Monsal Trail?
Yes there is around the back of the car park through a gate
Are you a licensed premises?
Yes
Is there an accessible toilet?
Yes & flat level access throughout.
How long is the Monsal Trail and how long does it take to ride it?
The trail is nearly 8 miles to the end from the hire centre. How long it takes is up to you. If you travel at a brisk pace to the end and back with limited stops to enjoy the view you can do it in under two hours. If you want to take your time, stop for photos or refreshments or to take a detour off the trail for example down in to Bakewell, you can take all day. We do 2hr, 4hr and all day hire for our hybrid bikes.
Can you fit a tag-a-long to anyone's bike ?
No, only hire bikes for safety and insurance reasons.
Can you fit a trailer/buggy to anyone's bike?
Yes, but some bike types are not compatible so please be aware if your bike is not then you may need to hire one of ours.
Can you fit my own attachments to your hire bikes?
No, only our attachment can be fitted to our bikes for safety and insurance reasons.
How old do the kids need to be before they can go out on the attachments?
One year old minimum on all the attachments.
How big does the child have to be to go on the tag-a-long?
The child has to have at least 19” inside leg to ride the tag a long.
Is there an age/size limit on the tag a long?
Approximately six years old is the maximum for the tag-a-long. We may judge the child to be too big for the tag-a-long if it compromises safety.
Is there an age limit on the trailer?
Approximately seven years old is the maximum age for the trailer.
What do you accept as a form of id?
If you’ve not booked online It can be any form of physical ID with your name and photo on it and can be any member of the hiring group.
Can you fit attachments to electric bikes or tandems?
No.
What time would I need to arrive to make sure there are bikes left to hire?
At peak times such as weekends and school holidays if you can arrive before 10:30am if you have not booked online but if you arrive later in the day we always have hire returns coming in that can go out again. If you have booked online the bike will be reserved for you.
Do you have to wear a helmet?
It is not compulsory but we strongly recommend you take one of our helmets to wear, free of charge. Helmets, locks, and Monsal Trail map are included in the hire price.
